- Customer Success Representative Saas based Commerce Services Platform Afdrukken E-mail


Our customer
Our customer provides a SaaS-based  eCommerce Services Platform that facilitates the sale and purchase of subscriptions (Spotify-like services), services and goods for retail partners of telecom, IT and cloud providers (eg Tele2, Vodafone, Microsoft). By comparison, you do not buy cola directly at CocaCola but through a retailer). This also applies to IT, telecom and cloud services and goods. The platform facilitates retail partners in the full sales process from marketing, sales and delivery to subscription management.

In the two years that the organisation exists, it has built a big name in the retail world, especially when it comes to complex solutions and a short time-to-market of customer-specific solutions.

The office of our cutomer is located in a characteristic location along the IJ in Amsterdam.

Culture
The organisation has a clear vision of the future which, combined with the advanced technology and industry knowledge, gives a solid base to be proud of. Together employees are extremely driven to challenge the status quo and to empower partners by giving them the technology and ability to start delivering the workspace of the future today.

The team members are valued for what they do and don’t get blamed if they make a mistake. Working in an entrepreneurial environment combined with a high sense of responsibility will enable personal growth. Although the direction of the company is clear it is always encouraged to take ownership and bring in new ideas.

Job description
The Customer Success Representative (CSR) is the primary customer contact for the Platform product and services, bridges the process from pre-sales to post-sales and is responsible for creating raving fans. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention.

The CSR will have an in-depth understanding of each customer’s overall business requirements and act as a consultant to determine how the various Platform features can meet their needs. The CSR will also partner with other teams on initiatives that address customer needs, product utilization and improving departmental efficiency to help meet company goals.

Qualificaions

- Excellent oral and written communication & presentation skills;
- Exceptional attention to detail;
- Ability to conceptualise and execute projects, with strong bias for action and ability to
  prioritise and meet deadlines;
- Passionate about working with clients;
- Excellent problem-solving abilities and consultative skills;
- Ability to work collaboratively with technical and non-technical teams;
- Communication and collaboration skills that enable you to earn trust up, down, and across
  the company;
- Knowledge of e-Commerce, Cloud Computing, and Software as a Service (SaaS)
  industry trends;
- In depth knowledge of the IT & Telecom retail industry;
- Detail-oriented.

Required experience
- Personal, adaptable and flexible with the ability to work successfully in a high-energy,
  fast paced, rapidly changing environment is necessary; must be able to multi-task and
  manage multiple projects, processes, programs and procedures simultaneously while
  working under pressure to meet deadlines, organizational goals and initiatives;
- Demonstrated success in account relationship management, consultancy, account
  management or similar customer-facing role;
- 2+ years experience in similar role(s);
- Bcs or Ms degree in related field;
- Experience in (e-)Commerce is strongly preferred.;
- IT & Telecom retail experience is a must;
- Native Dutch speaker. Fluency in English.

What makes this position and organization interesting for you?
- High demanding  environment;
- State of the art technology in a large cloud setting;
- Possibility of being leading in the community;
- Independent position in an international environment;
- Young, driven team with an informal work atmosphere;
- Innovative, rapidly growing and solid organization;
- Fine working conditions.

Contact
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Ron Arendonk Jack Bezemer Jeroen de Visser